Refund policy

If you’re not 100% happy with your order, please get in touch for an exchange, store credit or refund within 14 days of delivery.

For all return and exchange enquiries, please send an email with your name, order number and the details of your query to hello@beforenoonco.com

A member of our team will be in touch shortly to assist. We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear.

For returns, the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged/refunded items is at the customer's expense.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beforenoonco.com